Refund policy
At ModernBloom67, we want customers to feel confident when purchasing from our store. This Return & Refund Policy explains the conditions under which eligible purchases may be returned, refunded, replaced, or otherwise resolved.
By placing an order through ModernBloom67.space, you acknowledge this policy.
30-Day Return Period
We provide eligible customers with a 30-day return period.
The return period begins on the date your order is delivered to the delivery address provided during checkout.
To request a return, contact us at:
support@ModernBloom67.space
Please submit your return request within 30 days of delivery.
Free Returns
For eligible returns accepted under this policy, return shipping is free.
Customers should contact us before sending an item back. Our customer support team will provide the appropriate return instructions and, where applicable, information regarding the return shipping process.
Items returned without authorization or sent to an incorrect location may experience processing delays.
Return Eligibility
To qualify for a standard return, the product should generally be returned in substantially the same condition in which it was received.
Where reasonably applicable, please include the original packaging, components, accessories, manuals, and other materials supplied with the product.
We understand that customers may need to inspect a product to determine whether it is suitable. Reasonable inspection does not automatically prevent a return.
However, products showing excessive use, deliberate damage, unauthorized modification, missing components, or damage caused after delivery may not qualify for a full refund except where otherwise required by applicable law.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, incomplete, or materially different from what you ordered, contact us as soon as reasonably possible at support@ModernBloom67.space.
Please provide:
Your order number
A brief description of the issue
Photographs of the product and packaging when reasonably necessary to verify the problem
Once reviewed, we may provide an appropriate solution such as a replacement, refund, or other resolution depending on the circumstances.
Refunds
After an eligible return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds are generally issued to the original payment method used for the purchase.
Financial institutions and payment providers may require additional processing time before the refunded amount appears in your account. These processing periods are controlled by the applicable payment provider and are outside ModernBloom67's direct control.
Original Shipping Charges
ModernBloom67 provides free standard worldwide shipping, so there is generally no standard outbound shipping fee to refund.
Any optional expedited, premium, or additional service charges, if offered and purchased separately, may be treated differently except where reimbursement is required by applicable law.
Exchanges
Where available, customers seeking an exchange should contact our support team.
Depending on product availability and the circumstances, we may arrange a replacement or recommend returning the original product for a refund and placing a new order.
Order Cancellations
If you need to cancel an order, contact us as quickly as possible.
We will attempt to accommodate cancellation requests before the order enters fulfillment or shipping. However, once processing or shipment has progressed sufficiently, cancellation may no longer be possible.
In that situation, you may request a return after receiving the order in accordance with this policy.
Refund Exceptions
ModernBloom67 reserves the right, subject to applicable law, to reject or reduce a refund where there is reasonable evidence of fraud, abuse of the return process, intentional product damage, unauthorized alteration, or other conduct inconsistent with this policy.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
Contact Us About a Return
For return and refund assistance:
ModernBloom67
2112 Ridgecane Ct.
Lexington, KY, United States
Email: support@ModernBloom67.space
Phone: (859) 285-9773